Terms & Conditions
Article 1 - Definitions
In these terms and conditions, the following definitions shall apply:
Grace period: The period within which the consumer can exercise his right of withdrawal.
Consumer: The natural person who is not acting in the exercise of profession or business and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Duration transaction: A distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.
Durable medium: Any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: The possibility for the consumer to waive the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: An agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication.
Technique for distance communication: Means that can be used for concluding an agreement, without the consumer and entrepreneur having come together in the same room at the same time.
General Terms and Conditions: The present General Terms and Conditions of the entrepreneur.
Article 2 - Identity of the Entrepreneur
E-mail: support@violetandvera.co.uk
Chamber of Commerce: 83347631
Article 3 - Applicability
These general conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general conditions are available for inspection and they will be sent free of charge to the consumer as soon as possible upon request.
If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that, at the consumer's request, they will be sent electronically or otherwise free of charge.
In the event that specific product or service conditions apply in addition to these general conditions, the second and third paragraphs shall apply mutatis mutandis and in the event of conflicting general conditions, the consumer may always rely on the applicable provision that is most favorable to him.
If one or more provisions in these general conditions at any time wholly or partially void or destroyed, then the agreement and these conditions for the rest remain in force and the provision concerned will be replaced by mutual agreement immediately by a provision that approximates the scope of the original as closely as possible.
Situations not provided for in these general terms and conditions should be assessed in the spirit of these general terms and conditions.
Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be interpreted in the spirit of these general terms and conditions.
Article 4 - The Offer
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images these are a true reflection of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot lead to compensation or dissolution of the agreement.
Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
Each offer contains such information that it is clear to the consumer what the rights and obligations are which are attached to the acceptance of the offer. This concerns in particular:
The price, excluding customs clearance costs and import VAT. These additional costs will be at the expense and risk of the customer.
Any shipping costs.
The manner in which the contract will be concluded and what actions are required for that purpose.
Whether or not the right of withdrawal is applicable.
The method of payment, delivery, and performance of the agreement.
The period for acceptance of the offer, or the period within which the entrepreneur guarantees the price.
The level of the rate of distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate.
Whether the agreement is archived after its conclusion and how it can be consulted.
The way in which the consumer can check and correct data before concluding the agreement.
Any languages other than Dutch in which the contract can be concluded.
Applicable codes of conduct and how these can be consulted electronically.
The minimum duration of the distance contract in case of a duration transaction.
Optional: Available sizes, colors, type of materials.
Article 5 - The Agreement
The agreement comes into effect, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfilment of the conditions thereby set.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance electronically. As long as this receipt has not been confirmed, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment.
The entrepreneur may, within legal frameworks, assess whether the consumer can meet payment obligations. If there are justified grounds, the entrepreneur may refuse an order or attach special conditions.
The entrepreneur will include the following information with the product or service, in writing or on a durable medium:
The visiting address where complaints can be submitted.
The conditions and method for exercising the right of withdrawal, or notice of exclusion.
Information on guarantees and after-sales service.