Privacy policy

Privacy Policy

1) INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the processing of your personal data when using our website. Personal data in this context is any information by which you can be personally identified.

1.2 The data controller of this website within the meaning of the General Data Protection Regulation (GDPR) is the operator of this website. The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or questions to the controller). You can recognize an encrypted connection by the string "https://" and the lock symbol in the bar of your browser.

2) COLLECTION OF DATA WHEN YOU VISIT OUR WEBSITE

If you use our website for informational purposes only, i.e. if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to our server (so-called server log files). When you visit our website, we collect the following data, which is technically necessary to display the website to you:

  • Our visited website

  • Date and time at the time of access

  • Amount of data sent in bytes

  • Source/reference from which you reached the page

  • Browser used

  • Operating system used

  • IP address used (if applicable in anonymized form)

The processing is carried out in accordance with Article 6(1)(f) GDPR based on our legitimate interest to improve the stability and functionality of our website. The data will not be transferred or used in any other way. However, we reserve the right to retrospectively check the server log files if there are concrete indications of illegal use.

3) COOKIES

To make your visit to our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end devices. Some of the cookies used by us are deleted after the browser session has ended, i.e. when you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (third party cookies) to recognize your browser the next time you visit (persistent cookies).

In part, cookies serve to simplify the ordering process by saving settings (for example, by remembering the contents of a virtual shopping cart for a later visit to the website).

If personal data are also processed by individual cookies implemented by us, the processing takes place in accordance with Art. 6 par. 1 b GDPR for contract fulfillment or Art. 6 par. 1 lit. f GDPR to protect our legitimate interests in the best possible functionality of the website and a customer-friendly design.

You can configure your browser to inform you about cookie settings and decide individually on their acceptance.

4) CONTACTING US

When you contact us (for example through a contact form or email), personal data is collected. This data is stored and used exclusively to answer your inquiry or to contact you and for the corresponding technical administration.

The legal basis for processing the data is Article 6(1)(f) GDPR. If your inquiry aims at concluding a contract, Article 6(1)(b) GDPR applies.

Your data will be deleted after final processing, provided no statutory retention obligations apply.

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING

In accordance with Article 6(1)(b) GDPR, personal data is collected and processed when required for contract performance or account creation.

You may delete your customer account at any time by contacting us. After completion of contract processing or account deletion, your data will be restricted in accordance with statutory retention periods and deleted thereafter.

6) USE OF YOUR DATA FOR DIRECT MARKETING PURPOSES

6.1 Registration for our email newsletter

If you subscribe to our newsletter, we process your email address based on your explicit consent (Article 6(1)(a) GDPR) using a double opt-in procedure.

You may unsubscribe at any time. Upon withdrawal, your email address will be removed immediately unless further lawful use applies.

6.2 Sending email newsletters to existing customers

If you have provided your email address during a purchase, we may send offers for similar products based on our legitimate interest (Article 6(1)(f) GDPR). You may object at any time.

7) DATA PROCESSING FOR ORDER PROCESSING

7.1

Personal data is shared with shipping and payment partners only insofar as necessary for order fulfillment (Article 6(1)(b) GDPR).

7.2 Use of payment service providers

PayPal
Payment data is transferred to PayPal (Europe) S.a.r.l. et Cie, S.C.A., Luxembourg, in accordance with Article 6(1)(b) GDPR.

SOFORT
Payment processing via SOFORT GmbH, Germany, part of Klarna Group.

8) CONTACT RATING REMINDER

We may use your email address for a one-time rating reminder if you have provided explicit consent (Article 6(1)(a) GDPR). You may withdraw consent at any time.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

This website uses social plugins from Facebook, Google+, and Instagram using the Shariff solution to protect your data. No data is transferred unless you actively click the plugin.

10) ONLINE MARKETING

10.1 DoubleClick from Google

This website uses Google DoubleClick for advertising optimization based on legitimate interest (Article 6(1)(f) GDPR). You may disable this via browser or ad settings.

11) CHANGES TO OUR PRIVACY POLICY

We reserve the right to update this privacy policy to reflect legal or service changes.

12) QUESTIONS TO THE DATA PROTECTION OFFICER

If you have questions regarding data protection, please contact us:

Email: support@violetandvera.co.uk
Chamber of Commerce: 83347631

13) DATA SUBJECT RIGHTS

You have the right to access, rectify, erase, restrict, object to processing, data portability, withdraw consent, and lodge complaints under Articles 15–21 and 77 GDPR.

14) DURATION OF STORAGE OF PERSONAL DATA

Personal data is stored in accordance with statutory retention periods and deleted once no longer required.