Shipping policy

Shipping Policy for Violet & Vera

Thank you for choosing Violet & Vera! We are deeply grateful for your order and want to ensure that your experience with us is exceptional from the moment you place your order to when it arrives at your door. Here's everything you need to know about our shipping process:

Our Global Shipping Promise

Violet & Vera is committed to offering premium, unique products at unbeatable prices while maintaining fast and reliable shipping. We manage every step of the process to ensure the highest quality control, allowing us to deliver top-tier items directly to you.

Processing Time

Orders are typically processed within 1–2 business days.

Delivery Time

Once your order has been processed, it will arrive in 7–14 business days. We appreciate your patience and understanding while we carefully prepare and ship your order.

Shipping Costs

Great news! We are offering FREE shipping on all orders right now.
Under normal circumstances, local shipping within the United Kingdom is charged at £4.95 per item, but as part of our current promotion, we are covering these costs for you.

Please note that if you decide to return an item, you’ll be responsible for the return shipping costs, as well as the original shipping charge.

Track Your Order

Once your order has shipped, we’ll send you a personal tracking code via email. With this code, you can easily track your order in real time through our trusted partner, Tracking Panel. Please allow 2–3 days for the first updates to appear.

What Happens If Something Goes Wrong?

Though issues are rare, we’re always here to support you. Here’s what we’ll do in the unlikely event of a problem:

Damaged Product: If your item arrives damaged, we’ll send a replacement at no extra charge.

Lost Package: If your package is lost or undeliverable, we’ll send you a new one free of charge.

Failed Delivery / Refused Package: If delivery attempts fail or you refuse the package, you’ll have 7 days to collect it from the post office. After that, it will be returned to us, and we’ll send a replacement. Please note that a second refusal or failure to collect may result in a £25 deduction from your refund.

Order Cancellations

Once your order is placed, it’s immediately processed and prepared for shipping. Unfortunately, we can’t cancel orders at this stage. However, if you change your mind, you can return your items within 14 days for a full refund.

Our Commitment to Quality

At Violet & Vera, we’re passionate about offering premium, high-quality products at affordable prices. Every item is meticulously inspected and tested before it leaves our warehouse, ensuring it meets our strict standards.

Need Assistance?

Have a question? Check our FAQ page for quick answers. If you need further help, our customer service team is available 7 days a week and will respond within 24 hours. We’re here to ensure your experience with Violet & Vera is nothing short of exceptional.

Thank you for supporting Violet & Vera – we can’t wait to deliver your order!